Renan Sainz

Renan Sainz is an experienced project coordinator and customer experience specialist, currently serving as a Senior Project Coordinator at Kavak.com since October 2021, where responsibilities include designing and implementing processes using Agile methodologies and Lean Six Sigma. Previous roles encompass Inside Sales and Customer Experience Coordinator, focusing on team development and performance metrics, alongside significant experience as an Onboarding Coordinator managing large teams to ensure operational excellence. Prior to Kavak, Renan held leadership roles at Mercado Livre, where improvements in customer service metrics were achieved, and at TruckPad, where structures for customer onboarding and retention were established. Renan's career began as a Founder and Account Manager at Use Athena, complemented by a solid educational background in Business Administration from FECAP and Centro Universitário Senac.