Elien Willems is a seasoned professional currently serving as the General Manager of Customer Management at KBC Bank & Verzekering, where they oversee customer personal data and manage the administrative handling of estate files. Previously, Elien held various roles at KBC, including Legal Advisor and Department Head for SME credits, and contributed to policy development in AML and GDPR. Elien's educational background includes a Master's degree in Law from Katholieke Universiteit Leuven and an Executive Master in Human Resource Management from Vlerick Business School. Additionally, Elien is the Chairman of the Board of Directors at 24+, KBC's Customer Care Centre, committed to delivering high-quality customer interactions.
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