Man Zhang is a Senior Process Manager at KBC Bank & Verzekering, specializing in executing high-impact cross-country process improvements and building operational excellence teams since March 2020. Previously, at ING, Zhang served as a Specialist Process Expert, leading cross-functional project teams to enhance customer satisfaction and align with corporate strategy. Prior experience includes performance management roles at BNP Paribas Fortis, focusing on financial solutions and reporting, as well as process improvement consulting at Orange, and project management at Societe Generale Corporate & Investment Banking utilizing lean six sigma methodologies. Zhang's educational background includes a Master’s degree in Financial Engineering from KEDGE Business School and a Bachelor’s degree from Huazhong University of Science and Technology.
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