Michael (Mike) Reich has extensive experience in customer service management, currently serving as Manager of Customer Experience at Kellermeyer Bergensons Services, LLC since March 2020, where Michael (Mike) has progressed from Lead Customer Service to Supervisor of Customer Experience. Prior to this role, Michael held various positions at WorkPlace Impact from February 2011 to September 2019, including Director of Network Services and Manager of Shared Services, focusing on training and motivating sales representatives. Earlier in their career, Michael worked at Time Warner Cable as a Supervisor, addressing complex customer inquiries and enhancing the skills of Customer Care Representatives, and spent a decade at OfficeMax as a Supervisor overseeing multiple teams. Michael's educational background includes studies at The University of Toledo and The Ohio State University.
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KBS
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Kellermeyer Bergensons Services, LLC (“KBS”), is a trusted partner to leading operations and facility managers across 75,000 client locations throughout North America. They provide essential facility services that deliver healthy operations to businesses through scalable solutions customized to meet client-specific requirements. With decades of experience in facility hygiene, including being on the front lines throughout the COVID-19 crisis, KBS is committed to partnering with clients to Stay Ahead of the Curve™ with the latest advances for maintaining healthy operations.
