KCB Group
Janice Nyoike has over a decade of experience in the banking and customer service sectors, currently serving as a Bank Teller and Universal Channels Consultant at KCB Bank Group since May 2013. Key responsibilities include driving growth in Agency Banking and Card Acquiring businesses, managing agent and merchant performance, and developing strategies for channel business expansion. Previously, Janice held the role of Customer Experience Specialist, where remarkable success was achieved in boosting customer satisfaction ratings, and Customer Experience Manager, focusing on enhancing service delivery. Janice’s background includes various positions in sales, marketing, and administration, with education from Daystar University (BA in Communication, Electronic Media) and the Kenya School of Professional Studies (Information Technology).
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KCB Group
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KCB Group Plc, formerly KCB Group Limited, is a financial institution. The Bank provides corporate and retail banking and Bancassurance services in various parts of the country. It offers corporate and retail banking services. Its segments include Retail banking, Corporate banking, Mortgages and Treasury. The Retail banking segment incorporates banking services, such as customer current accounts, savings and fixed deposits to individuals. Retail lending are mainly consumer loans and mortgages based lending. The Corporate banking segment incorporates banking services, such as current accounts, fixed deposits, overdrafts, loans and other credit facilities both in local and foreign currencies. The Mortgages segment incorporates the provision of mortgage finance. The Treasury segment operates the Company's funds management activities. Its other operations comprise of trade finance and forex business. It also participates in investments in Treasury Bills and Bonds from the Central Banks.