Matthew Mwendwa

Matthew Mwendwa is a seasoned professional with extensive experience in service delivery and support management, currently serving as the Senior Manager of Client Support-Service Delivery at KCB Bank Group since June 2014. Matthew has a proven track record of enhancing operational efficiency and customer satisfaction through the design and implementation of service management frameworks, achieving notable improvements in service quality metrics. Previous roles include ITIL Operation and Processes Manager at KCB Bank Group, where Matthew successfully aligned operations with industry best practices, and positions at SevenSeas Technologies Group and XRX Technologies, focusing on establishing best practices and managing service level agreements. Matthew holds a Master of Business Administration in Strategic Management from Africa Nazarene University and a Bachelor of Business Information Technology from Strathmore University.