James Johnson

James Johnson has a diverse work experience spanning several industries. James is currently the Senior Director of Technical Operations at KCF Technologies, Inc., where they lead the strategic planning and execution of technical operations. Prior to this role, they were the Director of Technical Operations in both the Building & Consumer Products division and the Forest Products division at the same company.

Before joining KCF Technologies, Inc., James worked at Hines Industries, Inc. as a Service and Sales Manager, where they managed a field service team and improved processes within the service department.

James also has experience in the automotive industry, having held various roles at KCF Technologies, Inc. James was a Field Operations Manager, Technical Account Manager, and Field Analyst, where they provided support, identified system requirements, and made recommendations to optimize processes and product development.

Additionally, James has a background in the military as a Lead CV-22 Flight Engineer and Special Missions Aviator in the Air Force Special Operations Command. James also served as a Flight Crew Scheduler and Training Manager, where they managed flight scheduling and reviewed training programs to improve mission readiness.

Earlier in their career, James worked as a Paramedic at Emergent Health Partners and as a Firefighter at the Walled Lake Fire Department.

Throughout their career, James has demonstrated leadership, collaboration, and a strong focus on efficiency and optimization.

James Johnson has a diverse education history. James obtained a Master of Business Administration (MBA) degree with a specialization in Production/Operations Management from Oakland University, where they studied from 2021 to 2025. Prior to that, they earned a Bachelor of Arts (B.A.) degree in Business Information Systems from The University of Arizona Global Campus between 2013 and 2019.

In addition, James holds two Associate of Science (A.S.) degrees. The first, in Aerospace Ground Equipment Technology, was obtained from the Community College of the Air Force from 2011 to 2013. The second A.S. degree, in Aeronautics/Aviation/Aerospace Science and Technology, General, was earned from the same institution from 2014 to 2016.

Furthermore, James completed an Emergency Medical Technology/Technician (EMT Paramedic) program and earned an Associate's degree from Schoolcraft College from 2006 to 2008. James also obtained a Certification of Program Completion in Fire Science/Firefighting from the same college.

Alongside their formal education, James has acquired several certifications. These include being a Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER, Lean Six Sigma Yellow Belt from CentreStar Academy, and ISO Category II - Vibration Analyst from Mobius Institute, obtained in 2024, 2023, and 2019 respectively.

Other certifications James has obtained include CompTIA Security+ ce Certification from CompTIA in 2018, and various certifications related to leadership and technical skills from Penn State College of Engineering and other institutions.

Finally, James has completed additional training programs and certifications in areas such as wireless networking fundamentals, refrigerant processing, hazmat response operations, and fire fighting.