Elina Salmi

Elina Salmi is a seasoned professional in service design and customer relations with extensive experience across various industries. Currently serving as a Business Designer and Service Designer at Kela since March 2023, Elina focuses on building customer experience visions and analyzing customer data. Elina's academic background includes a Master's degree in Service Design from the University of Lapland and an M.Sc. in Information Processing Science from the University of Oulu. Past roles include service design projects for the CHT at the University of Oulu and positions as a usability specialist and project leader at Nokia, emphasizing user experience in mobile technology. With a diverse portfolio that spans freelance service design, lectures in visual communication, and entrepreneurial ventures, Elina possesses a comprehensive skill set in enhancing customer experience and developing innovative service solutions.