Ella Pitkäranta

Ella Pitkäranta has a diverse background in customer service and technology, currently serving as the Product Owner for AI & RPA at Kela since March 2016, where the focus is on implementing artificial intelligence and robotic solutions in customer service. Previously, Ella held roles as a Customer Service Specialist at the Social Insurance Institute of Finland and as a Salesperson at Fiskars, providing valuable experience in sales and customer interactions. Early career experiences include a receptionist position at the Alternative Creative Youth Home Hostel in Barcelona during a study internship. Ella's academic credentials consist of a Master's degree in Information Systems Science from the University of Jyväskylä and a Bachelor's degree in Tourism and Travel Services Management from JAMK University of Applied Sciences.