Ivan Smith possesses extensive experience in customer support and management, primarily within the technology sector. Currently serving as Site Manager for AppleCare's Tier 2 Mac+ Technical Support at Kelly Services since August 2014, Ivan has effectively led teams by fostering communication and enhancing security protocols. Prior roles at AppleCare include various managerial positions and technical advisor capacities. Ivan's career also includes significant experience in retail management and customer service at AT&T Mobility and Macy's, as well as an early career in broadcasting as an On-Air Host at Entercom. Educational background includes a certificate in Broadcast Communications from National Broadcasting School and a diploma from Inglemoor High School, with studies at Utah Valley University and Whatcom Community College.
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