Ray Highstead

Ray Highstead is an experienced professional in service delivery and operational management within the transportation sector. Currently serving as Service Delivery Support Manager at KeolisAmey Docklands since April 2015, Ray is responsible for training Passenger Service Agents, reviewing standard operational processes, and managing service delivery projects. Previously held the position of Operational Standards Manager at Keolis Amey, where responsibilities included reviewing operational procedures and managing the training for safety-critical staff. Prior experience includes roles as Service Delivery Team Manager and Mobile Supervisor at Serco, focusing on staff management, incident handling, and operational standards. Ray's educational background includes attendance at Lucton Boys School from 1974 to 1978.