Candice Q.

Candice Q. is an accomplished professional with extensive experience in the transport sector, currently serving as the Head of Customer Experience for the Adelaide Metropolitan Passenger Rail Network at Keolis Downer since January 2021. In this role, Candice Q. leads a focused Customer Experience Team, developing strategies aimed at enhancing passenger satisfaction and increasing patronage through effective stakeholder engagement and communications. Prior to this, Candice Q. held various positions at the Department for Infrastructure and Transport from January 2008 to January 2021, including Acting Station Superintendent, where responsibilities included leadership and management of the Adelaide Railway Station operations. Candice Q. has also served as Team Leader of Operational Services, Operations Supervisor, Rail Operations Roster Clerk, Acting Shift Coordinator, and Passenger Service Assistant, contributing to high-quality customer service and operational efficiency. Earlier experience includes a role as a Sales Assistant at Target Australia from 2000 to January 2008.