Judi C.

Judi C. has a diverse work experience spanning various roles in the IT industry. They are currently working at Keolis Downer as a Support Engineer for Operational Control Systems. Prior to this role, they served as a Senior Service Desk Analyst and Service Desk Analyst at the same company. Before joining Keolis Downer, Judi worked as a Service Desk Analyst at Ipau and NEC Australia.

Judi also has experience working at Almac Group as an IT Support Engineer, where they provided sole in-house support for Singapore and Japan offices. They were the main point of contact for IT issues and acted as the hands and feet of the UK-based IT team.

In addition, Judi worked at HCL Technologies as a Service Desk Analyst and IT Specialist. They were responsible for setting up the APAC Global Service Desk in Singapore and provided L1 support for banking application issues. They also handled voice, email, and chat support for user issues related to accounts, access, log-in, connectivity, and functionality.

Before joining HCL Technologies, Judi worked as a Service Desk Analyst at Vishay Intertechnology, Inc., where they provided voice, email, and chat support for desktop and Windows applications, internet, printers, and VPN.

Judi's early career includes roles as a Technical Support Engineer at HP, where they performed board level repair for HP laptops, software installation, and preventive maintenance. They also provided support for iPAQs, HP handheld devices. Prior to that, Judi worked as a Machine Operator at Canon Inc.

Overall, Judi C. has extensive experience in IT support and service desk roles, demonstrating a strong technical background and customer service skills.

Judi C.'s education history begins with their Bachelor of Engineering (BE) degree in Electronics and Communications Engineering from Lyceum of the Philippines University. It is not specified when they started or completed this degree.

Following that, they pursued a Specialist Diploma in Cloud DC Technology and Management at Temasek Polytechnic from 2017 to 2018.

In terms of additional certifications, Judi obtained the following:

- In April 2004, they passed the Electronics and Communications Engineer-Licensure Exam administered by the Professional Regulation Commission.

- In July 2016, they received the Cisco Certified Network Associate Routing and Switching (CCNA) certification from Cisco.

- In December 2018, they obtained the Amazon Web Services Solutions Architect Associate certification from Amazon Web Services (AWS).

- In December 2019, they achieved the ITIL Foundation Level certification from AXELOS Global Best Practice.

- In June 2022, they earned the Microsoft Certified: Azure Fundamentals certification from Microsoft.

- In September 2022, they acquired the following certifications: "How to Train Your Brain for Maximum Growth" from LinkedIn, "IT Service Desk: Service Management" from LinkedIn, and "Microsoft Certified: Security, Compliance, and Identity Fundamentals" from Microsoft.