Catherine Castillo

Catherine Castillo has extensive experience in customer service and retail management, currently serving as the Aftersales Retail Supervisor at Kering since July 2018, where responsibilities include training and support on the Kering After Sales Tool for luxury brands such as Balenciaga, Alexander McQueen, and Brioni. Prior to this role, Catherine held the position of After Sales Front and Back Office Representative at Balenciaga from August 2016 to July 2018 and served as Customer Service Manager at LeSportsac from August 2014 to July 2016, focusing on providing exceptional service and resolving customer inquiries. Earlier experience includes a role as Key Holder at Metro Pcs Authorized Dealer, where exceptional selling skills and product knowledge were demonstrated. Catherine holds an Associate of Arts and Sciences degree in Liberal Arts and Sciences/Liberal Studies from CUNY Bronx Community College.