Loïc Agopian is the Global Head of Omnichannel Client Experience & Care Solutions at Kering, where they lead the global strategy and execution for client interactions across various brands. Prior to this role, Loïc served as a Senior Global Customer Experience Manager and Head of Change Management at Renault, focusing on customer feedback programs and strategic transformations. They also held the position of Senior Consultant at Deloitte France and have experience as an Internal Auditor at Generali. Loïc's educational background includes a Master's degree in Finance and Audit from IAE Aix-en-Provence and a Bachelor's degree in Business Administration from KEDGE Business School.
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