Sylvain Ung is an experienced professional in the field of customer care and project management, currently serving as Customer Care Product Manager at Kering since November 2018. Prior to this role, Sylvain worked as CRM & Aftersales Project Manager at ITELIOS for Givenchy, where significant contributions included establishing a unified customer reference system through Salesforce Sales Cloud and implementing a centralized aftersales tool for international complaint processes via Salesforce Service Cloud and Community Cloud. Additional experience includes project management roles at Capgemini and Ung Consulting, as well as CRM project management at Soft Computing and consultancy in JAVA/J2EE at Sopra Group. Sylvain holds an engineering degree in computer science and management from EFREI, completed between 2002 and 2005.
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