Service and Field Operations

The Service and Field Operations team at Kern USA is responsible for ensuring the seamless implementation, maintenance, and technical support of Kern's production mail and packaging systems. This team works closely with customers to handle installations, troubleshoot issues, perform regular maintenance, and provide on-site and remote support, ensuring optimal performance and customer satisfaction. Their roles encompass managing service accounts, overseeing site operations, and ensuring the highest standards of reliability and efficiency in the field.