Kafi M.

Kafi M. has extensive experience in customer success and account management, currently serving as Senior Enterprise CSM Lead at Kevel since October 2021. Kafi M. previously held roles at COHLEY as Senior Customer Success Manager and Tech & Ops Lead, and at Function of Beauty as Manager of Customer Success. Kafi M. has demonstrated expertise in data analysis, product development, training, and cross-functional collaboration, achieving notable metrics such as an 83% CSAT score. Prior experience includes various marketing and communications roles at Oracle, Cornell Cooperative Extension, and NYC Human Resources Administration, complemented by a Master of Science in International Management from the Università di Bologna and a Bachelor of Science from Cornell University.