Joseph Smith

Joseph Smith is a seasoned professional with extensive experience in service transformation and client account management. Currently serving as the Service Transformation and Assurance Lead at Cheshire West and Chester Council since November 2023, Joseph previously held the position of Senior Client Account Manager at Paul Bristow Associates Limited from April 2016 to November 2023. Joseph's career includes roles at Lloyds Bank as an Operation Outcome Tester and a Complaint Handler, and a Business Development Manager position at Expats Pensions. Joseph's foundational experience includes production and account management at Paul Bristow Associates and telesales consulting at the Bank of Scotland. Joseph holds a Bachelor's degree in Marketing from the University of Chester, along with accounting and finance qualifications from Kaplan Financial and an Access to Higher Education certification from West Cheshire College.