Andy Netzel

Andy Netzel, CCXP, currently serves as the Senior Vice President and CX Strategy Director at KeyBank, where a team of Design Strategists promotes client centricity and establishes the bank's first Partner Success Office. With extensive leadership experience in various roles, including Head of the Performance Innovation Lab and Client Success Effectiveness, Andy has driven closed-loop innovation and client journey improvements. Prior positions include Marketing Director at ASMGi and Senior Manager of Communications/Social Media at TTI Floor Care North America. Andy's career began in journalism, with reporting roles at Cleveland Magazine and The Burlington Free Press. Andy holds an MBA in Marketing from West Texas A&M University and a Bachelor's degree in Newspaper Journalism from Kent State University.