Anna McCall is an experienced Technical Writer currently serving as the head writer and content curator for KeyBank's internal knowledge base, Cloud Library, where responsibilities include developing documentation on the organization's use of Google Cloud Platform (GCP), conducting interviews with subject matter experts, and engaging with cross-functional teams to minimize knowledge silos. Previous experience includes roles at Asurion, where Anna developed and optimized technology content for customer-facing experts, and Hillrom, where collaboration on technical documentation and consultation with Regulatory Affairs took place. Anna also has a background in business support at Wells Fargo and has completed coursework in Technical Writing at Oregon State University, alongside earning a Bachelor's degree in Integrated Marketing Communication from Winthrop University.
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