Carl Waley is a seasoned IT professional with extensive experience in software delivery and client services engineering. Currently serving as a ServiceNow Developer and IT Manager at KeyBank since October 2016, Carl oversees the Content and Configuration Delivery Team, focusing on software rationalization, onboarding, and provisioning workflows. Previous roles include Team Lead at First Niagara Bank, where Carl managed client technologies and led significant upgrades that enhanced user experiences while reducing support calls, and Release Management Team Leader at HSBC, responsible for global migration and implementing best practices in software lifecycle management. With a strong technical background and a history of optimizing processes and saving costs, Carl has demonstrated leadership across various IT domains throughout a career spans over four decades.
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