David Klimas is a ServiceNow Platform Architect at KeyBank with over 20 years of experience in IT service management (ITSM). They have previously served as a ServiceNow Administrator at Vitamix and held various roles at KeyBank, including Process Engineer and IT Analyst, where they contributed significantly to service request catalog development and implemented streamlined processes. David earned a Bachelor of Business Administration in Finance from Cleveland State University. Their recognized ability to innovate and collaborate with diverse teams has consistently led to improved operational efficiencies and elevated client satisfaction.
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