Devika E is a ServiceNow Developer with over a decade of experience in building resilient, audit-ready IT platforms. Currently a Senior ServiceNow Developer at KeyBank, they streamline ITSM processes and implement custom solutions for workflow automation and UI enhancements. In their previous roles at Conduent, ZOOM Communications, Zenpact, and Optimum Healthcare IT, they specialized in optimizing CMDB and ITAM modules and integrating HRSD with automated identity lifecycle management. Devika is pursuing a Bachelor's degree from Jawaharlal Nehru Technological University and a Master's degree from George Mason University.
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