Jason Ford has extensive experience in IT operations, currently serving at KeyBank since October 2008 in various roles including Team Manager for NOC, Critical Incident Management, and Knowledge Management, as well as Incident Management Process Owner. Responsibilities include managing Recovery Management and Critical Incident Communications teams, overseeing Critical Incidents and service interruptions, and applying ITIL framework principles. Prior to KeyBank, Jason Ford worked as Lead PC Technician and Sales Representative at Value Software, focusing on computer repairs and sales. Jason Ford holds a degree in Networking Software from Cuyahoga Community College.
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