Marlene Bartram has over 17 years of experience in customer experience, currently serving as the Director of Operations at KeyBank since January 2003, where expertise includes developing high-performance customer relationship management centers and teams. Marlene possesses strong skills in strategic management, planning, analysis, and implementation, along with extensive knowledge of call center technology and processes. Prior to KeyBank, Marlene held a managerial role in Workforce Management at McDonald's Corporation from May 1996 to December 2002. Marlene earned a Bachelor's degree in Psychology from the State University of New York at Fredonia between 1998 and 2002.
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