Michelle Kepler has extensive experience in the banking sector, having held multiple positions in various institutions. At United Bank, from April 2013 to June 2014, Michelle served as Branch Operations Supervisor, where supervision of a team and management of customer conflicts were key responsibilities. Previously, at KeyBank since August 2020, Michelle has worked as a Lead Specialist focusing on fraud investigation. Additional roles include Resolution Analyst at BankMobile for a brief period in 2016 and Error Resolution Specialist at Higher One from June 2014 to June 2016, where the investigation of disputed transactions was a primary duty. Michelle holds a Certificate in Accounting and Finance from Tunxis Community College.
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