Rusty Riggenbach

Rusty Riggenbach is an experienced compliance training manager and analytics professional currently working at Key Bank since March 2011. Responsibilities include administering Cornerstone and Oracle Learning Management Systems, calculating metrics for training programs, and generating reports for federal regulators such as the CFPB and OCC. Rusty previously owned a training consulting firm, RCR Group, from January 2004 to April 2011, focusing on innovative training and sales solutions. Prior roles include serving as SVP Call Center Training and Operations Manager at Fair Communications, where management of branch managers and the creation of training modules occurred, and as Training Department Manager at MBNA, managing a large team for new-hire training across multiple call centers. Rusty holds a Project Management Certification and a degree in Education with a focus on Math from The University of Akron.