Terrell Mclaughlin is a ServiceNow Solutions Developer with extensive experience in IT service management and software development. Currently serving as a Senior ServiceNow Technical Lead at KeyBank, Mclaughlin drives digital transformation initiatives and provides architectural guidance for ServiceNow implementations. Prior roles included positions at Albany Medical Center as a ServiceNow Business Analyst/Developer and at the New York State Office of the Medicaid Inspector General, where Mclaughlin managed quality assurance testing and led the development of key applications. Mclaughlin has also gained valuable experience in application lifecycle support and network management throughout their career. Currently pursuing a Bachelor's degree in Information Technology from Clayton State University, Mclaughlin continues to enhance their expertise in the field.
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