Alex Robitatur Rachman

Alex Robitatur Rachman has a diverse work experience spanning various roles and responsibilities. They began their career as an Intern Distribution Analyst at PT PLN (Persero) in 2010. In 2011, they joined Samsung Electronics as a Software Quality Assurance Tester and remained in this role until 2015.

In 2015, they worked as an IT Support Engineer at HGTechnology Ltd for a brief period. Following this, they served as a Senior QA Analyst at Bentoel Group - A Member of British American Tobacco for a few months.

In 2016, Alex joined HReasily, initially as a Software Quality Assurance professional and later transitioned into a Senior Customer Success role, which they held until 2021.

From 2021 to 2022, they worked as a Customer Success Consultant at Darwinbox. In 2022, they joined WIZ.AI as a Customer Success Manager, where they demonstrated exceptional leadership and problem-solving skills. They managed enterprise-level clients, collaborated with sales and product teams to address customer objectives, and achieved high NPS and CSAT scores.

Currently, Alex is a Customer Success & Project Management Executive at KeyReply, starting in 2023.

Alex Robitatur Rachman completed a three-year program of Diploma in Industrial Electronics Technology/Technician at Institut Teknologi Sepuluh Nopember Surabaya from 2008 to 2011. In 2010, they obtained a certification in PLC Mitsubishi Q-Series Basic Class from the Faculty of Industrial Engineering at Sepuluh Nopember Institute of Technology. In 2014 to 2015, Alex pursued a Bachelor's degree in Industrial Engineering at Universitas Mercu Buana.