Julien Charbonneaux

Julien Charbonneaux is a Technical Support Manager at Keysight Technologies, leading a global team of support engineers to enhance customer satisfaction through efficient support operations and training programs. Previously, Julien served as Global Support Manager at ESI Group, where responsibilities included building support organizations and driving customer retention. With a solid foundation in technical support for manufacturing software and a focus on customer experience, Julien has held various roles in technical assistance and pre-sales activities, utilizing tools like Salesforce Service Cloud and advanced simulation software. Julien holds an Engineering degree in Mechanical Engineering from ESILV and a Baccalauréat scientific with a focus on Engineering Sciences.