Lisa Saia

As the Executive Vice President, Operations, Lisa is responsible for leading the successful operation of the Career Management, Customer Success, Administration, and Technology Platform teams. Lisa plays a key role in helping the firm maintain a high performing operating culture of accountability, collaboration, and innovation with a focus on market-driven growth and bottom-line performance.

In addition to leading operations for these teams, Lisa works closely with the executive team in the creation and execution of short- and long-term strategic plans designed to increase shareholder value across the entire organization. This includes leading current exceptional delivery with an eye toward continuous improvement, as well as driving further improvements in process, and customer-facing technology to create a best-in-class platform. Lisa is also responsible for monitoring and measuring critical activity to ensure revenue growth, profitability, and service line innovation.