Aida Mutapcic

Aida Mutapcic is an experienced professional in customer service and management, currently serving as the Guest Recovery Manager for KFC UK & Ireland since September 2021. Prior to this role, Aida held the position of UK Multi Channel Customer Service Lead & Culture Champion at Pret A Manger from October 2019 to September 2021. Aida's background includes significant experience at LaundryRepublic as Senior Customer Service Manager and McDonald's in various roles including Customer Services Manager and Senior Customer Services Administrator. Early career experience includes a Sales Floor Team Member position at GAP at Avalon and a Legal Translator role at the Prison and Probation Ombudsman. Aida holds a CMI Award in Management and Leadership from the Chartered Management Institute and a Bachelor's degree in English Language and Literature from the University of Pécs, along with a Diploma in Salon/Beauty Salon Management from Waltham Forest College.