Khoros
Kristin Baker, MBA, is a Sr. Customer Operations Business Analyst at Khoros since March 2021, focusing on managing go-to-market tools, process improvements, and cross-functional projects to enhance customer growth and operational scalability in alignment with Customer Success and Sales teams. Previously, Kristin served as a Sr. Customer Success Manager, overseeing mid-market and enterprise accounts through the complete lifecycle from post-onboarding to renewal. Prior experience includes a Project Manager role at SentryHealth, responsible for customer product implementations and escalations, and various positions at HEALTHCAREfirst, including Manager of Billing Services, where Kristin led a team of Revenue Cycle Specialists to improve financial performance. Kristin's career began at CoxHealth as a Patient Access Representative, and academic credentials include a Master of Business Administration and a Bachelor of Arts in Communications and Public Relations, both from Southwest Baptist University.
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Khoros
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Khoros is a digital care, online communities, and social media software that helps the world’s leading brands create customers for life. Khoros provides the most powerful platform for companies to listen, respond, and act on digital conversations — deepening customer relationships and fostering brand loyalty. More than 2,000 global brands, including 52 of the Interbrand 100 companies, manage over 500 million digital interactions daily through Khoros' software.