Kilimall is Kenya's largest online shopping mall. It was launched in July 2014 with the mission of  becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely: Kenya, Uganda and Nigeria.



Retail

Kilimall Kenya

Kilimall Kenya's headquarters in Nairobi, Kenya

Yang Tao

Jack

Ryan Ramsey

This department focuses on assisting customers with inquiries, issues, and product support after sales.

Customer Support Services

This department manages employee relations, recruitment, training, and organizational development.

Human Resources

This department manages the logistics and efficiency of warehouse activities, ensuring smooth operations and supervision of inventory management.

Warehouse Operations

This department focuses on maintaining client relationships, managing accounts, and driving customer engagement.

Account Management

This department oversees the management and optimization of product categories to enhance sales and customer satisfaction.

Category Management

This department manages customer interactions and ensures satisfaction through support and service.

Kilimall Kenya

Org chart

Teams

Customer Support Services

Human Resources

Warehouse Operations

Account Management

Category Management

Customer Care

Offices

Kilimall Kenya

Org chart

Teams

Customer Support Services

Human Resources

Warehouse Operations

Account Management

Category Management

Customer Care

Offices

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