Ali Asgari is a highly skilled Technical Product Specialist at Kinaxis, where roles have included Senior Technical Support Analyst and Service Operations Analyst since December 2017. With extensive experience in technical support and service operation management, Ali has effectively diagnosed and resolved service-related issues for a large user base. Prior positions include Enterprise IT Analyst at Nova Networks and Technical Support Engineer at Primus.ca. Ali's academic background includes a Master's degree in Systems Science from the University of Ottawa, where a thesis on bio-inspired collective intelligence was published in a leading Artificial Intelligence journal, and a Master's degree in Information Technology from Wyższa Szkoła Informatyki i Zarządzania w Rzeszowie. Teaching experience as a Teaching Assistant at the University of Ottawa further complements Ali's expertise in guiding students in applied statistical methods.
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