Dale Burnett

Dale Burnett has extensive work experience in various leadership and management roles. Dale started their career at Newbridge in 1997 as a Software Developer, where they developed multiple software features for switching and IP routing products. Dale then joined Alcatel-Lucent in 2004, where they held positions such as Team Lead, Senior Manager, and Director, focusing on customer project management, release program management, and product management. In 2014, Dale joined Kinaxis and served as a Program Management Lead and Manager in Solution Development and Product Management teams. Dale was responsible for managing the introduction of business applications, supporting sales, and ensuring successful solution delivery. In 2019, Dale became a Manager in Global Customer Care Operations, leading operational teams to drive operational excellence and customer satisfaction. Currently, Dale holds the position of Director of Global Customer Care Operations at Kinaxis, where they are responsible for managing the strategy and execution of operational programs and processes for the Global Customer Care organization.

Dale Burnett received a Bachelor of Science (B.Sc.) in Computer Engineering from the University of Guelph, where they studied from 1993 to 1997. Additionally, they have obtained various certifications including "Applying Managerial Accounting" from LinkedIn in 2021, "Certified RapidResponse Author Level 1" from Kinaxis in May 2019, "CX Pro (CX-I)" from Forrester in 2019, "Spirit of Kinaxis" from Kinaxis in 2017, "CSM" from Scrum Alliance in 2016, "Certificate of Cloud Security Knowledge (CCSK)" from Cloud Security Alliance in 2015, and "Pragmatic Marketing" in 2011. Dale also holds a "PMP" certification from PMI, although the obtainment details are not provided.