Derek Watkins

Derek Watkins is an experienced professional in IT support and project management, currently serving as a Senior Premier Support Manager at Kinaxis since November 2019, where responsibilities include managing escalations and customer project timelines for top enterprise accounts. Previously at IBM from August 2012 to November 2019, Derek held various roles including Senior Cloud Escalation & Account Analyst and Senior Business Analytics Escalation Analyst, focusing on client production environments, policy creation, and customer satisfaction metrics. Earlier career experiences include positions at Keynetz as a Senior IT Project Manager, at the University of Toronto as a Senior Web Developer, and roles at Best Buy and Nortel Networks. Derek holds a Bachelor of Arts in Law and Society from Purdue University and a Bachelor's Degree in Human Kinetics from the University of Windsor, along with education in Information Science from Boise State University.