Heidi Grady

Heidi Grady is an accomplished professional with extensive experience in customer success and account management across various technology firms. Currently serving as Renewal Manager at Kinaxis since May 2020, Heidi previously held senior roles at Infor and Exact JobBOSS, where responsibilities included guiding cloud customers to maximize their technology investments and maintaining strong customer relationships. With a solid foundation in sales and account management developed through positions at SmartBear Software, PROOF HQ, and LiveVault Corporation, Heidi has consistently achieved and surpassed sales quotas while managing complex client relationships. A graduate of Bentley University with a Bachelor's Degree in Marketing, Heidi's career reflects a strong commitment to customer satisfaction and business growth.