Jeromie Holt is a Premier Support Manager at Kinaxis since October 2022, serving as a dedicated single point of contact for assigned premier support accounts and focusing on providing a personalized support experience throughout the customer journey. Previously, Jeromie held the position of Global Support Manager at ServiceMax from October 2017 to February 2022, where responsibilities included managing a team for front-line support, troubleshooting issues, and maintaining client relationships while overseeing budget adherence. Additionally, Jeromie served as a Premier Support Manager at ServiceMax, ensuring customer satisfaction across Premier accounts by collaborating with Account Managers and maintaining service level agreement (SLA) timelines. Earlier in the career, Jeromie worked at DuPont from June 2008 to September 2017 as a Safety Health & Environment Specialist, providing updates on Corporate Safety, Health, & Environmental performance and coordinating data management system rollouts.
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