John Hillier is an accomplished Upgrades and Migration Specialist at Kinaxis since September 2019, where responsibilities include coordinating product updates and guiding customers through upgrade processes. Previous experience includes roles such as DMA Escalations Manager/Support Consultant at Adobe and CS Level IV at j2 Global. John has held managerial positions at Halogen Software and RMG, displaying strong leadership and customer support skills. A background in customer service was established early on at Follett Higher Education Group and Dell Inc., complemented by a diverse educational foundation including a Bachelor of Arts from the University of Ottawa and training in Information Technology.
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