Ilona Janikowski

Ilona Janikowski is a seasoned Customer Care Manager with extensive experience in case management and customer service within the healthcare and home care sectors. Currently employed at KinCare since September 2006, Ilona oversees the holistic needs of families receiving Home Care Packages, collaborates with internal and external stakeholders, and is responsible for budget management and client goal setting. Previous roles include leadership positions in scheduling and planning, where Ilona contributed to customer satisfaction, service delivery, and training initiatives across various states. Educational qualifications include a Bachelor of Laws from UNSW and multiple certifications in leadership, management, and case management.