Marcel Tuilawa

Marcel Tuilawa is a seasoned service delivery manager with extensive experience in training, onboarding, and operational management within the healthcare and aviation sectors. Currently serving as Service Delivery Manager at KinCare since July 2020, Marcel has successfully implemented structured training and systems to enhance customer experience and staff performance. Prior to this role, Marcel held various leadership positions at Comair Limited, where key achievements included the development of a comprehensive training program and the introduction of innovative workshops to enhance team capabilities. Marcel's qualifications include a Diploma in Counselling from the Australian Institute of Professional Counsellors, an Advanced Diploma in Community Sector Management, and a Certificate in Adult Trainer and Assessor.