Shona Keall is an accomplished Customer Success professional with extensive experience in managing and leading teams to enhance customer relationships and retention. Currently serving as Senior Manager of Customer Success at Kindsight since July 2025, Shona previously held managerial roles at Noibu and TrueContext, where the focus was on customer delight and minimizing churn. Shona's career began with several roles in customer success and business development, including positions at Swept and Metamaterial Technologies Inc. Educational credentials include a Bachelor of Commerce in Marketing Management from Dalhousie University and further studies in Human Resource Management and design software.
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