Kinecta Federal Credit Union
Wilbert Chicas is an accomplished IT Operations Manager with extensive experience in overseeing IT service operations across various roles at Kinecta Federal Credit Union since September 2012. Responsibilities include managing IT Field Service operations, enhancing customer satisfaction, and addressing security vulnerabilities. Previous roles at Kinecta include IT Service Desk Manager, Supervisor of the IT Service Desk, Technical Support Lead, and Technical Support Specialist, demonstrating a strong commitment to technical support and service excellence. Prior experience includes serving as a Desktop Support Analyst at ING DIRECT and a Sergeant of Marines in the United States Marine Corps. Wilbert Chicas holds a Master of Business for Veterans from USC Marshall School of Business and a Bachelor of Science in Information Technology from the University of Phoenix.
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