Clare Ody is an accomplished professional in operations and customer experience, currently serving as Head of PBSA Operations and Head of PBSA Sector Development at Kinetic since February 2023. Prior experience includes leadership roles at Unite Students as Head of Customer Experience and Head of Operations from April 2020 to November 2022, and at Liberty Living as Head of Operations, Regional Operations Manager (South), and General Manager from March 2010 to April 2020. Clare's career began at Britannia Hotels Ltd, where roles spanned from General Manager to Corporate Sales & Events Manager from May 2003 to March 2010. Educational qualifications include a Bachelor's Degree in Licensed Retail Management from Bournemouth University and ILM Level 7 qualifications in Organisational Leadership and Leadership & Management from Cherith Simmons Learning and Development. Clare Ody also holds a Professional Certificate in Data Protection (GDPR).