Pam Shales

Pam Shales is a seasoned professional in user experience and digital strategy, currently serving as a Senior Manager at King County, WA since February 2017. In this role, Pam oversees user experience practices, manages the primary outreach platform, and implements visual communication and social media strategies across 18 agencies. Previously, Pam operated as a Freelance UX Consultant from 2012 to 2017, providing strategic insights into digital experiences, and held various leadership positions at ZAAZ from 2002 to 2012, including Account Director and Director of User Experience. Early career experience includes roles as an Information Architect and Account Director in several firms, complemented by foundational experience at IBM. Pam holds a degree from New Mexico State University.