Mark Alderson

Mark Alderson is an experienced professional in incident and risk management, having held key roles at reputable organizations. At British Gas, from March 2016 to November 2020, Mark served as the Smart Mandate and Risk Manager, overseeing the governance of the UK's Smart mandate delivery program. Prior to that, from June 2010 to March 2016, Mark was the National Incident Manager, leading the National Incident Team within the customer service operation. Currently, Mark is the Incident Manager at Thames Water (November 2021 - December 2023), managing a team that addresses technology incidents in primary contact centers, and has recently taken on the role of Incident Manager at Kingfisher plc starting September 2024. Mark's academic background includes studies at King Edward VI in Southampton and Hill College in Southampton.