Kitsap Transit
Michelle Jayroe is an experienced professional in customer service management, currently serving as the Customer Service Manager at Kitsap Transit since November 2020, overseeing a team of 20-30 agents and supervisors. Prior to this role, Michelle held various key positions at Clipper Vacations from June 1999 to November 2020, including Director of Reservations, where responsibilities included managing call center operations, establishing performance standards, and coordinating staff training. Additionally, Michelle served as Safety Committee Chair, ensuring compliance and reporting on incidents, and as Reservations Manager, where involvement in escalated customer issues and collaboration with U.S. Customs and Border Protection was crucial. With a strong background in customer service, operations management, and team development, Michelle has consistently focused on enhancing service quality and achieving organizational goals.
Kitsap Transit
Kitsap Transit has been operating friendly, convenient public transit since 1983. We pride ourselves on providing a reliable service to Kitsap County’s commuter base and a sustainable, green travel option for the environmentally conscious. Whether you’re catching a bus for work or taking a scenic ferry trip, we strive to create enjoyable experiences for our riders. Specialized services are available for commuters and for qualified elderly and disabled riders. Kitsap Transit offers a robust, multi-program transit system which: • Operates routed buses, both regular full-day across the county and custom rush-hour in the ferry terminal areas of the county. • Operates ACCESS services for people who are frail, elderly and disabled throughout most of the county. • Operates a rideshare program composed of Worker/Driver buses, vanpools, SCOOT cars and participation in a Regional Ridematch Program. • Manages a park & ride lot system with more than 2,500 spaces. • Operates a passenger-only ferry service between Bremerton and Port Orchard and Bremerton and Annapolis. • Carries out transit-oriented developments to produce the best and highest transit use of real property. • Contributes to the smart growth development of Kitsap County, especially in urban areas.