Kiwibank
Karen O'Rourke is an experienced professional in customer engagement and service, currently serving as the Customer Engagement Manager at Kiwibank since February 2019. In this exciting new role, which began on September 12, 2023, Karen focuses on enhancing customer engagement strategies. Previously, Karen held the position of Customer Service Lead, where leadership and team culture development were emphasized for a team of 22 staff in an inbound contact center. Prior experience includes a role as Team Lead at the Bank of New Zealand from February 1997 to November 2018, where successful management in an inbound contact center was achieved while gaining expertise in anti-money laundering (AML) and know your customer (KYC) practices.